Return policy

Effective Date: May 15, 2026
This Return Policy outlines the terms and conditions for returning products purchased from the GARMLAB website. By making a purchase with us, you agree to the terms outlined in this policy.
We accept returns of unworn, unwashed, and unused products in their original condition, with all tags and packaging intact, within 30 days of the delivery date. Products that are damaged, soiled, or altered by the customer will not be eligible for return. Clearance items, personalized products, and gift cards are final sale and cannot be returned or exchanged.
To initiate a return, please contact our customer service team at contact@garmlab.com with your order number and the reason for the return. We will provide you with a return authorization number and instructions for returning the product. Products returned without a valid return authorization number will not be accepted. You are responsible for the cost of return shipping unless the product is defective or we made an error in fulfilling your order. We recommend using a trackable shipping service for returns to ensure the package is received by us.
Once we receive and inspect your returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase, typically within 5-7 business days after inspection. Please note that your bank or payment processor may take additional time to process the refund, and we are not responsible for any delays in refund processing by third-party financial institutions. If you receive a defective or incorrect product, please contact us immediately upon delivery with photos of the product and packaging. We will arrange for a replacement or full refund, including return shipping costs for defective items.
We reserve the right to refuse returns that do not meet the criteria outlined in this policy. We also reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on the website. If you have questions about returns, please contact us at contact@garmlab.com.